IBM인증 C2010-023시험취득 의향이 있는 분이 이 글을 보게 될것이라 믿고ITExamDump에서 출시한 IBM인증 C2010-023덤프를 강추합니다. ITExamDump의IBM인증 C2010-023덤프는 최강 적중율을 자랑하고 있어 시험패스율이 가장 높은 덤프자료로서 뜨거운 인기를 누리고 있습니다. IT인증시험을 패스하여 자격증을 취득하려는 분은ITExamDump제품에 주목해주세요.
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시험 번호/코드: C2010-023
시험 이름: IBM (IBM Tivoli Support Provider Tools and Processes)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
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Q&A: 56 문항
업데이트: 2014-03-05
ITExamDump의 경험이 풍부한 전문가들이IBM C2010-023인증시험관련자료들을 계획적으로 페펙트하게 만들었습니다.IBM C2010-023인증시험응시에는 딱 좋은 자료들입니다. ITExamDump는 최고의 덤프만 제공합니다. 응시 전IBM C2010-023인증시험덤프로 최고의 시험대비준비를 하시기 바랍니다.
여러분은IBM C2010-023인증시험을 패스함으로 IT업계관련 직업을 찿고자하는 분들에게는 아주 큰 가산점이 될수 있으며, 성덩한 IT업계사업자와 한걸음 가까와 집니다.
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NO.1 Which two resources are available on the IBM developerWorks website? (Choose two.)
A.Latest test fixes released by development.
B.Software licenses for proof of concept installs.
C.Web-based community forums and Wiki pages.
D.List of new features still under development for each product.
E.Technical tutorials and demos for developers and administrators.
Answer:C E
IBM C2010-023 C2010-023 C2010-023 C2010-023 C2010-023
NO.2 When searching the knowledge base on the IBM Support website, what is the best
search
strategy for finding targeted information?
A.Select just one product and only one keyword.
B.Select the product, operating system and a date range.
C.Target a wide set of records, by using just one keyword.
D.Select the product(s) and other specific criteria for which a solution is required.
Answer:D
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NO.3 What are two responsibilities of the Primary Site Technical Contact? (Choose two.)
A.Opening all PMRs on behalf of all their Support Analysts.
B.Downloading software from Passport Advantage for use by the end user.
C.Assigning up to nine Secondary Site Technical Contact per end user contract.
D.Uploading all End User Debug files to ESR/SR on behalf of their support analysts.
E.Accept or deny a request for a Support Provider's engineer to obtain access to an end
users account.
Answer:C E
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NO.4 Where can the most thorough searches on support be performed?
A.anywhere with a search dialog
B.top header of any IBM.com web page
C.always from a specific product support page
D.IBM Software Support Home page IBM.com/software/support
Answer:D
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NO.5 Which two statements are true regarding Support Provider Level 1 Customer Support?
(Choose
two.)
A.Level 1 Support is responsible for taking the first support call from a Customer (during
normal business
hours, Monday - Friday in line with IBMs standard 5x8 support).
B.Level 1 Support is responsible for testing new software versions of IBM products and
communicating
the release of said software to clients that have purchased it from IBM.
C.Level 1 Support is responsible for incorporating and testing any program fix provided by
Level 3
Support (as appropriate), and delivering or communicating the problem resolution, bypass,
circumvention,
or other notice of restriction to the End User.
D.Level 1 Support is responsible logging all calls in an electronic call management system
capable of
opening an internal PMR or other form of trouble ticket that captures and can report in
electronic format
historic information relating to a problem, from the first Call through to the resolution of the
problem.
E.Level 1 Support is responsible for logging all calls in an XML, Excel or Lotus 123 spread
sheet so that
Level 2 support can open an internal PMR or other form of trouble ticket that captures and
can report in
electronic format historic information relating to a problem, from the first call through to the
resolution of
the problem.
Answer:C D
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